Airbnb

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Solving payments UX problems.

As part of imagiCal, Berkeley's award-winning competitive strategy and marketing team, I worked with Airbnb's payments team to identify pain points when young and low-income people pay for Airbnb bookings.

Unfortunately I can't share much about the specifics but I can say the process (like any good design process) involved a lot of surveying, testing, and iterating, complete with some nice desktop and mobile screens to look at.

I'd be glad to chat about this and show you my work in person!